[RONGO SMART CONTROL] Privacy Policy

Last updated: 2024/03/1

Thank you for your trust and support in [RONGO SMART CONTROL] understand the importance of your personal information, so we will take appropriate measures to protect your personal data.This Policy describes how we collect,use, and handle your personal information when you use our websites,software,and service (collectively,"Service").

By using [RONGO SMART CONTROL] service,you consent to the privacy practices described in this Policy.This Policy is incorporated into and is subject to the Terms of Use for the [RONGO SMART CONTROL] Products and Services you use.

Information We Collect

In order to provide our services to you,[RONGO SMART CONTROL] will receive or collect required information when we operate and provide our services.Some information we collect from you is referred to as "personal information" or "personal data” in this Policy. Personal information or personal data is data that can identify you or data that we can relate to you, such as your name, email address, and shipping address.

You can have a try without registering or logging in when you are a new user. Under the try it now mode(logging out or without creating an account),you still have the right to use[RONGO SMART CONTROL] products or enjoy our services, such as searching or browsing any features on the services, by creating a guest ID. We won't collect your account or other information when you try out without logging,the only data being collected is the permission information you have authorized in using the additional functions, the information about the device and its usage,such as the operating system of your mobile phone.While we will access the information you have authorized to enable the location permissions of products or services you want to use.Once you quit the try it now mode,we will remove your data instantly and permanently.However, if the services you request or purchase are under your account, please go to the registration/login page for registering or logging in.

1. Information You Provide

·Account Information:When you are interacting with our products,before we further collect the nickname,country code,

language preference,timezone and other

personal sensitive data in your account,we will get your consent via your clicking 'agree' button through explicit popup messages.

·Feedback:When you submit feedback to get customer support for our service,you will provide us with information related to your use of our service, including your email address,mobile phone number,and your feedback content so we can provide you customer support.

2.Automatically Collected Information

·Device Information:When you install, access, or use our service, we automatically collect device-specific information,such as the MAC address of your devices,IP

address,wirelessconnection information, operating system type, and version, application version number,mobile

application list,push notification identifier,

log files,and mobile network information.

·Usage and Log Information:Through your usage of[RONGO SMART CONTROL] service,we automatically collect your activity on our website or our service,service-related information, diagnosis,performance information,log files,crash report, website visits, clicks, downloads,and other information

generated by using our service.

·Location Information:To ensurethe normal function of our service,such as the

"sunrise/sunset",we will collect information about your real-time geolocation.

Camera information:The camera

information we collect will be used to allow you to scan the QR code to add the devices you purchased,or take videos.

·Access to the album:required for uploading

pictures/videos to submit user feedback.

·Use the microphone:use the microphone for features e.g.two-way calls. To achieve that,we will collect your voice information to identify your voice commands.

3.Smart Devices Related Information:

·Basic Information of Smart Devices:When you connect your Smart Devices with our service,we may collect basic information about your Smart Devices such as device name,device ID,online status,activation time,firmware version,and upgrade information.

·Information Reported by Smart Devices: Based on the different smart devices you use with our service, we may collect different information reported by your devices.

How We Use Information

We may use information collected for the following purposes:

·Operate and provide services to you:To provide you with our service,such information as your account and profile data, device information,usage data, location information,and smart device- related information are collected and processed.The legal basis for this

processing is to perform our contract with you according to our Terms of Use.

·Maintain and enhance our Service:Your information is collected for us to

understand and analyze the usage trends and preferences,to improve our service,and to develop new products,services,features, and functionality.The legal basis for this processing is to perform our contract with you according to our Terms of Use.

Customer Support:We useyour personal information to keep you informed of important updates of our service, such as changes of terms and policies and

communicate with you to provide support

to you,so as to perform our contract with

you according to ur Terms of Use.

·Marketing-related activities:We share marketing materials about our service that interest users that consent to receive such information.You may choose not to receive such information through the option we provide.

·Personalized service:When we are handling your account,profile data, usage data,and device information,we aim to provide individualized product design and service tailored to your request(such as

recommending or showing products and ads that may interest you) and invite you to take surveys about product usage.The legalbasis for this processing is your consent.

·Compliance:We will process your personal data when we deem it necessary or

appropriate:(a) to comply with applicable laws and regulations;(b) to comply with legal procedures;(c) to respond to requests from public and government agencies;(d)to fulfill our terms and conditions;(e)toprotect our operations,business and systems;(f) protect the rights,privacy, safety or property of us and/or other users including you;and (g) seek available remedial measures or reduce the loss we may suffer.

To Whom We Share Information

We only share your personal data in ways you are told about.We may share your information with the following third parties:

·Third-party service providers who provide us with certain business-related services, such as website hosting,data analysis, payment and credit card processing, infrastructure supply,IT services,customer support services, email sending services, and other similar services so that they can provide services to us.

·Clients and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.

·In the event of a reorganization,merger,

sale,joint venture,assignment,transfer,or other disposals of all or part of our

business, assets, or stocks (including but not limited to the above circumstances related to any bankruptcy orsimilar proceedings),we shall disclose your personal data to other third parties. In this case,you will receive a clear notification via email and/or our website regarding the change of ownership,the incompatibility of new use of personal information, and the choice of personal information.

·Where we deem it necessary or appropriate: (a) to comply with applicable laws and regulations;(b)to comply with legal

procedures;(c) to respond to requests from public and government agencies,including public and government agencies outside the country/region where you live;(D)to fulfill our terms and conditions;(e)to protect our operations,business and systems; (f) to protect the rights,privacy, security or property of us and/or other users including you;and(g)to seek

available remedies or reduce the losses we may suffer.

·To subsidiaries or affiliates within the group to carry out business activities on a regular basis

Except for the third parties mentioned above, we only disclose your personal data to other third parties with your consent.

Your Rights

·According to applicable laws,you have the right to object to or request the restriction of the processing of your personal data,and to request the right to access,correct, delete,and portability of your personal data.

·Where the use of your information is based on your consent,you have the right to withdraw that consent at any time,but the withdrawal of consent does not affect the legality of data processing based on consent before the withdrawal.